No cell phones, please

I don't know why people think it's okay to be in the middle of a conversation on their cell phones while they order sandwiches.

I've seen some Subways with "Please refrain from talking on your cell phone while ordering your sandwich" stickers. However, our Subway does not have them.

If you are a customer trying to order your food, please, put your phone down for just two minutes. Resume the conversation, if you need to, while your sandwich is toasting but otherwise, I (as the sandwich artist) need your undivided attention.

thank you!

I think what upsets me the most about people on their phones is that I only get half of their attention. It makes my job take longer, the line last longer, makes other people wait, etc.

I also don't like it when I misunderstand what they wanted because they were on their cell phone. Such was the case earlier this week, I had a woman call and complain that she paid for a Philly Cheesesteak but was given a steak and cheese (less meat and cheese). I (politely, mind you) asked her why she didn't notice it while they were making her sandwich and she said that she was on her cell phone.

So maybe, just maybe, you weren't paying attention and didn't clarify what you wanted and/or were not paying attention.

It also very well could be the sandwich artists fault but it's not like anyone who was working during the time she got the sandwich is new. In fact, a lot of the people working that shift have been working for Subway for years.

My cardinal rule for people on their cell phone? Pretend they're not and talk louder/more frequently. If you come through my line having a conversation on your cell phone and are not paying attention, I make sure to be as intrusive on your conversation as possible.

Is that rude of me?
Sorry.
It's rude of you to have your cell phone out.

Rant done.

***This is my opinion and not the opinion of the people I work with or Subway. (However, I'm sure any sandwich artist or food service employee would agree with me that these customers are annoying).